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Using Quality Assurance to Better Serve Clients

Warren Granfor Image
27 Jul 2017
11:00 am - 12:00 pm
Room 1B

Using Quality Assurance to Better Serve Clients

There’s a mountain of data that can be mined to better serve clients. Warren Granfor, a systems specialist at the North Dakota VR agency, discusses QA techniques to slice and dice the data in case reviews to improve performance and compliance and to move cases forward.